Refund policy

Arrives damaged or doesn't work

If your launcher arrives damaged or doesn't work out of the box, email us at support@throwbuddy.com within 7 days of delivery with a photo or short video of the problem. We'll send you a new one or refund you in full, whichever you prefer. You don't need to send anything back.

30-Day Replacement Guarantee (optional add-on)

If you added the 30-Day Replacement Guarantee to your order and your launcher stops working or breaks during normal play in the first 30 days after delivery, email support@throwbuddy.com with a short video of the problem and we'll send you a new one, free. You don't need to send anything back. One guarantee covers one launcher. Chew damage and lost launchers aren't covered. If your order is cancelled before it ships, the guarantee is refunded too.

Anything else

If something else isn't right, email us within 30 days of delivery and we'll do our best to put it right.

How refunds are paid

Refunds go back to your original payment method. Your bank usually shows them within 5 to 10 business days.